Support for the STARS Reporting Tool

We want to make your experience with the STARS Reporting Tool as easy as possible.

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Knowledge Base

  1. General 

    1. How do I log in to the Reporting Tool?
    2. I forgot my password, how do I reset it?
    3. Can we report in SI (metric) units?
    4. Why is executive contact information required?
    5. Updating STARS Contact and Liaison Information
  2. Subscriptions 

    1. We’re not ready to submit a report, but our subscription is expiring. Can we get an extension?
    2. How do I renew our Full Access subscription or purchase a new subscription?
    3. What is the difference between basic and full access?
  3. Managing Data 

    1. Version Upgrades
    2. Why does it say we have a report that is “pending submission” when we just earned a rating?
  4. Sharing STARS Data 

    1. How do I know if my data has been shared with a third party?
    2. How do I share data with a third party?
    3. Which snapshots are shared?
    4. How can I export my data to PDF?
  5. Scoring and Ratings 

    1. How is the provisional score calculated?
    2. How can I get a copy of our STARS seal?
    3. How long is a STARS rating valid?
    4. How many points do we need to earn a rating?
  6. Submitting Reports 

    1. Why is a letter from the institution’s highest ranking executive required?
    2. When and how do I upload the required "President's letter"?
    3. After I hit “Submit Report”, how long does it take for the report and rating to go public?
    4. What is our deadline for submitting a report?
    5. Can I submit a report under an older version of STARS (i.e. 1.0, 1.1, 1.2)?
  7. Report Review and Revision 

    1. How does AASHE ensure that STARS reports and data are accurate?
    2. Are reports reviewed or verified?
    3. How do I submit a report for staff review?
    4. Revising information in an existing STARS report
  8. Technical Manual 

    1. How often does STARS change?
    2. When will the next version of STARS be released?
    3. What does "performance year" mean?
    4. How can I determine if my institution meets the criteria for a credit?
    5. What are "conditionally required" and "optional" fields?
  9. All articles 

    1. How do I know if my data has been shared with a third party?
    2. How do I log in to the Reporting Tool?
    3. Why is a letter from the institution’s highest ranking executive required?
    4. How is the provisional score calculated?
    5. How often does STARS change?
    45 articles 

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