Knowledge Base

  1. Reporting Process 

    1. How do I log in to the Reporting Tool?
    2. I forgot my password, how do I reset it?
    3. Can we report in SI (metric) units?
    4. Why is executive contact information required?
    5. How can I share a credit with a data provider?
  2. Subscriptions 

    1. We’re not ready to submit a report, but our subscription is expiring. Can we get an extension?
    2. How do I renew our Full Access subscription or purchase a new subscription?
    3. What is the difference between basic and full access?
  3. Managing and Sharing Data 

    1. Version Upgrades
    2. Why does it say we have a report that is “pending submission” when we just earned a rating?
    3. How do I share data with Sierra and The Princeton Review?
    4. How can I export my data to PDF or Excel?
    5. How can my institution be included in the Sustainable Campus Index (SCI)?
  4. Scoring and Ratings 

    1. How is the provisional score calculated?
    2. How can I get a high resolution copy of our STARS seal?
    3. How long is a STARS rating valid?
    4. How many points do we need to earn a rating?
    5. What does it mean that a rating is "expired"?
  5. Submitting a Report 

    1. Why is a letter from an executive required?
    2. When and how do I upload the required "executive letter"?
    3. How long does it take for the report to be reviewed and the rating to go public?
    4. What is our deadline for submitting a report?
    5. Can I submit a report under an older version of STARS (i.e. 1.0, 1.1, 1.2)?
  6. Technical Manual 

    1. How often does STARS change?
    2. When will the next version of STARS be released?
    3. What does "performance year" mean?
    4. How can I determine if my institution meets the criteria for a credit?
    5. What are "conditionally required" and "optional" fields?
  7. All articles 

    1. How do I log in to the Reporting Tool?
    2. Why is a letter from an executive required?
    3. How is the provisional score calculated?
    4. How often does STARS change?
    5. Version Upgrades

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