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  1. Are reports reviewed or verified?

  2. Can I get an export of STARS data?

  3. Can I revise data in a submitted STARS report even after our subscription has expired?

  4. Can I submit a report under an older version of STARS (i.e. 1.0, 1.1, 1.2)?

  5. Can institutions outside the U.S. and Canada earn a STARS rating?

  6. Can we report in SI (metric) units?

  7. Correcting information in an existing STARS report

  8. Do LEED certified buildings count for both OP-3 and OP-4?

  9. How can I determine if my institution meets the criteria for a credit?

  10. How can I export my data to PDF or Excel?

  11. How can I get a high resolution copy of our STARS seal?

  12. How can I share a credit with a data provider?

  13. How can my institution be included in the Sustainable Campus Index (SCI)?

  14. How do I get access to STARS for my college or university?

  15. How do I give additional users access to the Reporting Tool?

  16. How do I log in to the Reporting Tool?

  17. How do I renew our Full Access subscription or purchase a new subscription?

  18. How do I share data with Sierra and The Princeton Review?

  19. How do I submit a report for staff review?

  20. How do I submit feedback or suggest an improvement to a credit?

  21. How do we determine which food products earn points in STARS?

  22. How does AASHE ensure that STARS reports and data are accurate?

  23. How is the provisional score calculated?

  24. How long does it take for the report to be reviewed and the rating to go public?

  25. How long is a STARS rating valid?

  26. How many points do we need to earn a rating?

  27. How often does STARS change?

  28. I forgot my password, how do I reset it?

  29. Is my institution eligible to participate in STARS?

  30. Should I use the living wage for a family that includes two adults (one working) or two adults (both working)?

  31. Updating STARS Contact and Liaison Information

  32. Version Upgrades

  33. We’re not ready to submit a report, but our subscription is expiring. Can we get an extension?

  34. What are "conditionally required" and "optional" fields?

  35. What are the different access levels for STARS Data Displays?

  36. What do the blue and green dots on the map mean?

  37. What does "performance year" mean?

  38. What does it mean that a rating is "expired"?

  39. What green building rating systems earn points in STARS?

  40. What is our deadline for submitting a report?

  41. What is the difference between basic and full access?

  42. What is the reporting deadline?

  43. When and how do I upload the required "executive letter"?

  44. When will the next version of STARS be released?

  45. Why does it say we have a report that is “pending submission” when we just earned a rating?

  46. Why is a letter from an executive required?

  47. Why is executive contact information required?

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