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  1. Are reports reviewed or verified?

  2. Can I add someone to the Reporting Tool as a view-only user?

  3. Can I get an export of STARS data?

  4. Can I revise data in a submitted STARS report even after our subscription has expired?

  5. Can I submit a report under an older version of STARS (i.e. 1.0, 1.1, 1.2)?

  6. Can institutions outside the U.S. and Canada earn a STARS rating?

  7. Can we delete an uploaded file from our STARS submission?

  8. Can we include data from non-academic year activities (i.e. summer)?

  9. Can we report in SI (metric) units?

  10. Can we resubmit data from a previous STARS submission?

  11. Correcting information in an existing STARS report

  12. Do I need to be an AASHE Member to use STARS?

  13. Do LEED certified buildings count for both OP-3 and OP-4?

  14. Do we have to use the same baseline year for all credits?

  15. Employee Compensation

  16. How can I compare how other institutions have responded on specific STARS credits, questions or metrics?

  17. How can I determine if my institution meets the criteria for a credit?

  18. How can I export my data to PDF or Excel?

  19. How can I get a high resolution copy of our STARS seal?

  20. How can I share a credit with a data provider?

  21. How can my institution be included in The Princeton Review’s Guide to Green Colleges and Sierra’s Cool Schools Ranking?

  22. How can my institution be included in the Sustainable Campus Index (SCI)?

  23. How can we see the points we’re earning as we add information to our submission?

  24. How do I delete a Responsible Party?

  25. How do I get access to STARS for my college or university?

  26. How do I give additional users access to the Reporting Tool?

  27. How do I log in to the Reporting Tool?

  28. How do I purchase or renew a STARS subscription?

  29. How do I submit a report for staff review?

  30. How do I submit feedback or suggest an improvement to a credit?

  31. How do we determine which food products earn points in STARS?

  32. How does AASHE ensure that STARS reports and data are accurate?

  33. How is the provisional score calculated?

  34. How long does it take for the report to be reviewed and the rating to go public?

  35. How long does it take to submit a STARS Report?

  36. How long is a STARS rating valid?

  37. How many total points are available in STARS?

  38. How much does it cost for Full Access to STARS?

  39. How often can we submit a STARS report?

  40. How often does STARS change?

  41. How should we select a baseline year?

  42. I forgot my password, how do I reset it?

  43. Is my institution eligible to participate in STARS?

  44. Should I use the living wage for a family that includes two adults (one working) or two adults (both working)?

  45. Trademark Licensing

  46. Updating STARS Contact and Liaison Information

  47. Version Upgrades

  48. We’re not ready to submit a report, but our subscription is expiring. Can we get an extension?

  49. What are "conditionally required" and "optional" fields?

  50. What are Responsible Parties in STARS?

  51. What are the different access levels for STARS Data Displays?

  52. What does "performance year" mean?

  53. What does it mean that a rating is "expired"?

  54. What green building rating systems earn points in STARS?

  55. What happens after we submit our STARS report?

  56. What is our deadline for submitting a report?

  57. What is sustainability?

  58. What is the best way to prepare for the STARS reporting process?

  59. What is the difference between basic and full access?

  60. What is the proper way to cite STARS Reports or data?

  61. What is the reporting deadline?

  62. What is the Sustainable Campus Index (SCI)?

  63. What score (or how many points) do we need for each STARS Rating?

  64. What time frame should be used when reporting information to STARS?

  65. What type of user accounts can be created in the Reporting Tool?

  66. What’s the difference between Not Applicable and Not Pursuing?

  67. When and how do I upload the required "executive letter"?

  68. When will the next version of STARS be released and what will happen to our current submission?

  69. Who can I contact with my specific STARS related questions?

  70. Who will be able to view my final STARS Report?

  71. Why can’t we see the provisional score for our submission?

  72. Why does it say we have a report that is “pending submission” when we just earned a rating?

  73. Why does our new submission already contain information from a previous submission?

  74. Why is a letter from an executive required?

  75. Why is executive contact information required?

  76. Why is our institution not listed in the drop down menu on the registration page?

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